1. Ordering with Ferrari Bridge Flowers
By placing an order with Ferrari Bridge Flowers, either in-store, on the phone or via our website at www.ferraribridgeflowers.com (further referred to as “the website”) you are agreeing to the following terms and conditions.
2. Changes to your online order
If you wish to change your order, please contact us. Please note that changes to your order, such as change of delivery address or card message must be made at least 6 hours before the delivery is due to take place. This will ensure that we have time to amend the order prior to dispatch.
Once your order is being processed, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion.
3.1 Delivery details
We will try to ensure that your order is delivered to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address provided or due to problems our drivers may encounter when attempting to deliver the order. It is therefore very important that you ensure that the address of the recipient you provide is accurate and that you give us additional instructions to assist our drivers to locate difficult-to-find addresses. We cannot be held responsible for non-deliveries in case of invalid or outdated delivery addresses provided by the client; re-deliveries in such cases are subject to an additional delivery charge.
3.2 Deliveries to offices or other commercial establishments
When delivering to offices, internal distribution stations, receptions, etc. we will always ask the person to accept the flowers to sign a proof of delivery. Upon receipt of this proof, the order is deemed to have been executed and Ferrari Bridge Flowers cannot be held liable for any delays or damages that may occur with the product from this point onwards.
If a delivery is rejected by the recipient, the recipient is not home or not available (e.g. in hospital), your order will be taken back to our store. We will then contact you, and you have the option of either collecting the order from our store or you can arrange a re-delivery of the order, this will be subject to an additional delivery charge.
3.3 Delivery Instructions
When you leave any delivery instructions with us, we will do our best to follow them (e.g. if the recipient is not in please leave roses with a neighbor). Once delivered and signed for, Ferrari Bridge Flowers cannot be held liable for the order from this point onwards.
3.4 Web Shop Orders:
All the above points in 3.1 – 3.3 also apply to Online Orders.
In addition, the following applies to Online Orders: The confirmation email that is sent on completion of your order contains all the key information about your order. It is very important that you check this to ensure no errors have been made. Online orders placed for morning delivery (before noon) for the next day cannot be guaranteed for delivery in this timeslot, but we will do our best. Should there be any expected delay of more than one hour, we will inform you before your order leaves the shop.
4. Availability of products
We will always aim to deliver the product in the color or the closest match to the colors ordered. However, your order might not contain exactly the same rose varieties/arrangements/bouquets as displayed or advertised. We aim, but cannot always guarantee to deliver a certain variety or amount of one variety of roses. If we have difficulties in fulfilling your order we will contact you and discuss suitable alternatives.
As every Ferrari Bridge Flowers arrangement is freshly made, we hope you understand that as soon as an order has been accepted by the recipient, it can no longer be exchanged.
5. Delivery failure and refunds
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue or may arrive damaged. If the recipient fails to receive any roses or receives damaged roses, please contact us immediately so that we can arrange a re-delivery as soon as possible.
We always use roses of the highest quality, purchased directly from the farms, from where they are shipped straight to us. Throughout this period they are constantly chilled and kept under optimum conditions until they leave our shop.
If your roses are cared for correctly they should last for five days from the time of delivery. However, as our roses are a natural product, some may perish faster than others. In the rare case that this occurs we offer compensation at our own discretion. The damaged roses must be brought back to our shop or must be ready to be collected by our driver upon delivery of the compensation roses.
6. Personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate contact information. We will never share your identity with the recipient, even if they request this information.
Please note that we value your privacy and will never disclose or sell your private information. Ferrari Bridge Flowers is registered under the Ministry of Commerce Qatar.
7. Promotional codes and Vouchers
8. Deliveries on weekends and public holidays
Ferrari Bridge Flowers delivers anywhere in Qatar Sunday to Saturday.
On occasion, we can make special arrangements for deliveries on Friday and bank holidays. Please contact us if you would like to request a weekend or public holiday delivery and we will try to make this possible.
9. Changes to orders in exceptionally busy periods (Holidays, Ramadan, Eid al-Adha, Valentine’s Day, Mother’s Day and Qatar National Day)
During exceptionally busy periods we may apply order deadlines. Additional orders or changes to orders after the order deadline cannot be guaranteed and will be dealt with at our discretion and on a case by case basis.
We reserve the right to display customer testimonials on our website. These will not bear the name or any marks of identification such as special dates, pictures or footage related to the origin of the message.
11. Payment Terms and Conditions and Cancellation Policy
11.1 Personal purchases
Orders can only be confirmed if the full amount due is paid immediately, either in cash, by credit or debit card, via PayPal into our bank account.
For events, a deposit of 50% of the total value must be paid four weeks before the event date.
11.1.1 Standard orders for catalog products can be canceled until the day before the scheduled delivery and a full refund will be made. If any bespoke/custom-made products or services are required from us, specifically for the order, then 10 working days’ notice must be given for cancellation, in order to receive a full refund. For cancellations of orders exceeding the value of QAR2000, or equivalent in a local currency, or for cancellations of orders which include equipment or vase rental, a notice of 10 working days must be given in advance of the delivery/pick-up date. Cancellations less than 10 working days in advance might be subject to a 50% cancellation fee of the total order value.
11.1.2 Equipment rental fee will be charged for items such as vases, containers, stands etc.
This rental fee includes rental of the items for one week from the date of delivery. A deposit of 50% of the retail value of the rental items is required prior to delivery. In the case of items are broken, damaged or missing after delivery/setup, the deposit for these items will not be refunded.
12. Refund Policy
If the product is not available, then a full refund will be made to the customer. The refund will be made in next billing cycle.
A refund is allowed only once duly approved by the after-sales service team of Flora Management.
The refund will be made ONLY at the store level for Cash on Delivery.
The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
Refund will be made through the credit/debit card only for Online Credit Card Payment outside Qatar and if it’s inside Qatar we will return the cash.
The After Sales Service Office is the sole reference for any claim of exchange, refund or repair.
Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.
13. Contact Information
Questions about the Terms of Service should be sent to us email@example.com
14. Website Terms and Conditions
Ferrari Bridge Flowers reserve the right at any time to make changes to this website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the on line shopping Terms and Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.